Refund Policy

Truemarq charges AED 199 per listing report. We provide a full refund where we cannot deliver a report that meets the standards described on our Methodology page. This includes off-plan units we do not yet cover, buildings outside our current allowlist, and listings where the available comp set is insufficient to produce a defensible verdict.

Once a report has been delivered and the methodology has been correctly applied, the work is considered rendered and the fee is non-refundable. Disagreement with the verdict, the fair range, or the recommended counter is not, on its own, grounds for a refund — these outputs are derived from documented inputs and are explained inside the report itself.

If you believe a delivered report contains a methodological error, a factual mistake in the comp set, or a deviation from the methodology page, contact us in writing at truemarq.uae@gmail.com within fourteen (14) days of delivery. We review each request individually and respond within three (3) business days. Where a refund is approved, it is processed to the original payment method within seven (7) business days.

Refunds are not offered as compensation for the outcome of a transaction. Truemarq reports are informational and do not constitute financial, legal, or investment advice. Final responsibility for the offer made and the price paid rests with the buyer.

We reserve the right to decline refund requests that fall outside the cases described above, or where there is evidence of misuse, redistribution, or commercial resale of the report.